After checkout, you will receive an order-confirmation email at the address entered with your purchase. If it does not appear in your inbox, please check your spam or promotions folder before contacting us.

We begin processing orders quickly. Contact us as soon as possible with your order number. We cannot guarantee changes or cancellations once an order has entered fulfillment.

Use the tracking link in your shipping-confirmation email. If you created a customer account, you can also sign in to view your recent order information.

Available shipping destinations and rates are shown during checkout. Enter your delivery address to see the current options available for your location.

Delivery time includes order processing plus carrier transit time. Your estimated shipping option will appear at checkout, and tracking will be emailed when the order ships. Carrier delays may occasionally affect the final delivery date.

First review the carrier tracking and confirm the shipping address on your order. Check around the delivery location and with household members or neighbors. If the package still cannot be located, contact us with your order number.

Review each product page for its intended use, featured ingredients, directions, and skin or hair type information. If you need help deciding, send us a product inquiry and tell us what you are hoping to add to your routine.

Ingredients and directions are listed on the product page and packaging. Always follow the label instructions. If you have known sensitivities, review the full ingredient list before use.

Yes. Apply a small amount as directed to a limited area before broader use, especially if you have sensitive skin or a sensitive scalp. Stop use if irritation occurs. Product information is not a substitute for medical advice.

No. Results and experiences may vary based on individual skin, hair, scalp, routine, and frequency of use. Consistent use according to the label directions generally provides the best opportunity to evaluate a product.

Eligibility depends on the item and the reason for the request. Please review our Refund Policy for current terms, time limits, and exclusions before submitting a request.

Contact us promptly with your order number, a description of the issue, and clear photos of the product and shipping package. Keep all original packaging until our support team responds.

Visit our Shopify Collabs page to review available opportunities and apply. Approval is not automatic, and program eligibility, tracking, commissions, and standard payouts are managed through Shopify Collabs.

Send a wholesale inquiry through our contact page. Include your business name, website or storefront, location, resale information, products of interest, and estimated order volume so our team can review your request.