Return Window

We accept eligible returns within 30 days of delivery.

To qualify for a return, items must be unused, unopened, and in their original packaging.

Skincare Product Return Guidelines

Due to the nature of skincare and personal care products, we cannot accept returns on items that have been opened, used, tested, or removed from their original packaging.

• Products must be unused and unopened.
• Products must be returned in their original packaging.
• Items showing signs of use are not eligible for return.
• For health and safety reasons, opened skincare products cannot be resold or returned.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include your order number and clear photos of the item, packaging, and shipping label so our support team can review the issue quickly.

Refund Processing

Once your return is received and inspected, we will notify you regarding the status of your refund.

• Approved refunds will be issued to the original payment method.
• Refund processing times may vary depending on your bank or payment provider.
• Shipping fees, if applicable, may not be refundable unless the return is due to our error.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used skincare products
• Items not in original packaging
• Items returned after 30 days from delivery
• Gift cards or promotional items, if applicable

How to Request a Return

To request a return, please contact our support team with your order number and reason for the return.

• Email us at support@newiiecare.com
• Include your order number
• Include photos if the item is damaged, defective, or incorrect
• Wait for return approval before sending any items back