Return Window

We accept eligible returns within 30 days of delivery.

To qualify for a return, items must be unused, unopened, and in their original packaging.

Skincare Product Return Guidelines

Due to the nature of skincare and personal care products, we cannot accept returns on items that have been opened, used, tested, or removed from their original packaging.

• Products must be unused and unopened.
• Products must be returned in their original packaging.
• Items showing signs of use are not eligible for return.
• For health and safety reasons, opened skincare products cannot be resold or returned.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include your order number and clear photos of the item, packaging, and shipping label so our support team can review the issue quickly.

Refund Processing

Once your return is received and inspected, we will notify you regarding the status of your refund.

• Approved refunds will be issued to the original payment method.
• Refund processing times may vary depending on your bank or payment provider.
• Shipping fees, if applicable, may not be refundable unless the return is due to our error.

  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at support@newiiecare.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at support@newiiecare.com.
  

  
  

  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  
  

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

  
  

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  
  

  European Union 14 day cooling off period
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  
  

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at support@newiiecare.com.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used skincare products
• Items not in original packaging
• Items returned after 30 days from delivery
• Gift cards or promotional items, if applicable

How to Request a Return

To request a return, please contact our support team with your order number and reason for the return.

• Email us at support@newiiecare.com
• Include your order number
• Include photos if the item is damaged, defective, or incorrect
• Wait for return approval before sending any items back